The terms and conditions of payment and cancellation may be different. Please keep this in mind while making your reservation.
standard rate/ 06:00 p.m. booking:
A reservation, which is guaranteed till 06:00 p.m., can be cancelled free of charge till 06:00 p.m. on arrival day. After 06:00 p.m. the hotel is not responsible to hold the reservation anymore and can re-sell the room.
guarantee with credit card:
In case of late arrival (after 06:00 p.m.) we kindly ask you for your credit card details. Through this the reservation will be held and guaranteed the whole night. A free cancellation will be possible till 06:00 p.m. at arrival day. Afterwards we will charge 80 % cancellation fee.
early booking rate:
This reservation is obligatory and guaranteed in case of late arrival. The reservation requires an advanced payment of 100 % for the entire stay by credit card. You will be charged for it directly at the day of booking! In case of cancellation or no-show you will get 10 % of the advanced payment back. It will be recharged to your credit card.
This reservation is guaranteed in case of late arrival. A free cancellation will be possible till 21 days prior arrival. In case of cancellation later than this period or no-show we will charge 80 % cancellation fee. A booking requires your credit card details for guarantee.
culture and tourism tax:
Since January 1st, 2013 a city tax, depending on the roomrate and the number of persons, is raised on every hotel stay in Hamburg. Business travellers may be exempted from this tax. Please visit the following website for further information: http://www.hamburg.de/fb/nav-steuern-2013/3742264/kttg2013.html
accepted credit cards: American Express, Visa, Euro/Mastercard, E-Cash/Maestro, JCB
kids policy: A children aged between one and 13 sleeps free of charge at the hotel room of two paying adults.
The hotel reserves the right to adapt the prices in case of an increase in the VAT rate or additional taxation throughout the validity of the contract.