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The Hamburg Harbour View 360 Grad Bilder der Zimmer

FAQ - Questions & Answers

Frequently asked questions about the Bridge Inn Hotel

In our FAQ, you'll find info on everything you need to know about the Bridge Inn Hotel Hamburg.

The 5 most frequently asked questions

Breakfast

You are welcome to add our breakfast buffet for 09.80 EUR per person to your booking, either at the time of your booking or during the check-in.

Breakfast times:

  • Monday to Friday     06:30 - 10:30 a.m.
  • Saturday                  06:30 - 11:00 a.m.
  • Sunday                     06:30 - 11:00 a.m.

Kids eat free:

  • Kids up to the age of 13 years are welcome at the breakfast buffet free of charge.

Parking

Underground parking

Free parking on availability

On our hotel grounds we have some free parking spaces and in the adjacent areas next to the Bridge Inn Hotel Hamburg.

WLAN

  • Basic internet access free of charge. (and with up to 256 kbit/s, VPN not guaranteed)
  • At check-in you will get the access code.

Check-in

Your room will be available for you from 3 p.m. on the day of your arrival. In case you arrive earlier, you have following option:

Arrival before 3 p.m.:

• We check on-site if we can possibly make a room available for you before 3 pm.
• An early check-in depends on availability and when the previous guests leave the room.


By arriving after 18:00 o'clock

• In case of late arrival (after 6.00 p.m.) we kindly ask you for your credit card details.
• Through this, the reservation will be held and guaranteed the whole night.
• A free cancellation will be possible till 6.00 p.m. at arrival day.
• Afterwards we will charge 80 % cancellation fee.
• If you have already paid it would be not necessary to send us your credit card details for a guaranteed booking.

The Bridge Inn Hotel reserves the right after 6.00 p.m. to allocate reserved rooms for other purposes, when your booking is not guaranteed. Thank you for your understanding.

  • Please be informed during an exhibition a free cancellation would be possible between 7- 21 days prior arrival.
  • In case of cancellation later than this period or no-show we will charge 80 % cancellation fee.

Please carefully read the terms and conditions of your booking before you choose your rate. The terms and conditions for cancelations etc. cannot be changed at a later time.

Quick-Check-out

You can check out until 12 o´clock at noon on the day of your departure.

Another tip for a quick check out:

  • You want to save precious time at your departure date?
  • Therefore it would be possible to use our Quick-check-out-box.
  • You will find the box on the 4. Floor next to the breakfast-lounge in the Bridge Inn Hotel
  • Please be so kind and notify our check-in staff about your purpose for a quick-out-out.
  • In order that we would check and completed your payment terms.
  • After that, nothing else stands in the way to have a Quick-check-out.

Hotelinformation

Child-policy

1 kid under the age of 13 stay free when sharing their parents' room.

  • Breakfast buffet would be also free of charge.
  • Unfortunately, we are not able to offer you an extra bed.
  • All rooms of the hotel are equipped with 3 beds (one of that is a bunk bed)

Family room - a little more additional space

  • Bookable up to 5 persons
  • The family room has got 2 rooms with a connecting door.
  • In each room you will find an open bathroom with glass mosaics, a separate shower and toilet.

Reservation department

  • Monday & Tuesday      08:00 a.m. – 08:00 p.m.
  • Wednesday – Friday   08:00 a.m. – 07:00 p.m.

Phone:   +49 (40) 736 019 100
E-Mail:    [email protected]

 

Non-smoking hotel

Please note that the Bridge Inn Hotel is a non-smoking hotel and operates a non smoking policy.

  • There is no exception to this policy and a 200 € fine will be applied in case of violation.

Important information about further calculations:

  • Our smoke detectors react quite sensitive.
  • As soon as the alarm is triggered, the fire department will be alarmed automatically.
  • If the alarm is triggered because of smoking in the room, the costs from 750 € will be paid by causer.

 

Pets

  • We would like to take our allergy-suffering guests into consideration, therefore we have decided that animals are not allowed to stay in the Bridge Inn Hotel.

Thank you for your understanding.

24 hours reception

Our reception team is standing by, 24 hours a day.

  • Check-in would be at the connected 4-star-hotel.

For further queries like reservations or questions of financing please note our ordinary business hours:

  • Monday & Tuesday:          08:00 a.m. – 08:00 p.m.
  • Wednesday - Friday:        08:00 a.m. – 07:00 p.m.

Phone:          +49 40 736 019 100
E-Mail:           [email protected]
Reservation: To get 15 % OFF book direct and online.

Luggage room

  • At the connecting 4-star-hotel it would be possible to share the luggage room free of charge.

Additional beds

Extra bed

  • Unfortunately, there are no additional beds available.

Baby bed

  • Baby beds are available on request and availability.

Therefore please contact us as follows:

  • Monday & Tuesday     08:00 a.m. – 08:00 p.m.
  • Wednesday - Friday   08:00 a.m. – 07:00 p.m.

Phone:    +49 40 736 019 100
E-Mail:     [email protected]

 

 

Lost & found / lost items

Should you have forgotten anything during your last stay?

  • Let us know your name, room number, time period, lost item and your contact details and we will get in touch with you as soon as possible.
  • Please understand that we would not assume the postage costs.

Therefore please contact the reservation department:

  • Monday & Tuesday:       08:00 a.m. – 08:00 p.m.
  • Wednesday - Friday       08:00 a.m. – 07:00 p.m.

Phone:       +49 40 736 019 100
E-Mail:        [email protected]

 

Washing machine, tumble dryer & ironing room

On each floor you would find a washing machine room with tumble dryer and an ironing station.

• The use is free of charge.
• Washing powder would be aivaillabe at reception for a fee.
• A Discount store is near the hotel.

GYM-Lounge

  • Free of charge an equipped with treadmills and 2 electric-bicycles from the brand TechnoGym
  • You will find the Gym-Lounge at the Bridge Inn on the 2. floor.
  • Opening hours 8:00 a.m. - 8.00 p.m.
  • You will get access with your keycard.

Shipments & letters

You woul like to receive a parcel or letters before or during your stay here at the Bridge Inn Hotel? Please be informend that we accept parcels and letters on your behalf.

Therefore please indicate your name, the hotel name and address, so we're able to directly assign the shipment to you.

Unfortunately, we are not able to receive the following kinds of shipments:

  • Cash on delivery shipments
  • Parcels for guests who do not stay at the hotel or who don't have a reservation as well as parcels that are picked up by third parties.
  • Deliveries from pharmacies.

Restaurant

The Bridge Inn Hotel is connected with a 4-star-business-hotel.

You are most welcome at the restaurant ELBGARTEN and the bar as well.

  • The Elbgarten restaurant provides resh, regional and international cuisine, which is served in buffet style or À la carte
  • The opening hours are from 11:30 a.m. – 03:00 p.m. & 06:00 p.m. - 10:00 p.m.
  • Sunday being the day of rest.

Speak to the staff if certain food cause allergic reactions. We are also glad to give you assist you with lactose intolerance.

KIDS EAT FREE

  • Kids through the age of 13 eat for free from the kids menue, if one parent is having one à-la-carte- dish or a dish from our buffet (culinary highlights and special promotions are excluded.)

We appreciate to make a reservartion for you by phone: +49 40 7884 2035.

Bar

The Bridge Inn Hotel is connected with a 4-star-business-hotel.

You are most welcome at bar WINDFANG and the restaurant as well.

  • The comfortably furnished Bar "Windfang" welcomes you for a cold drink or delicious after-work cocktail.
  • "Windfang" is the perfect location to let your day end smoothly. And while unwinding you get a little hungry you can choose from small warm and cold rustic dishes from our menu.
  • Opening hours are daily from 03.00 p.m. – 01.00 a.m.
  • Kitchen opening hours 03.00 p.m. until 10.00 p.m. Thereafter we offer you three small dishes.

Booking

Reservation department

The reservation team would be glad to assist you from:

  • Monday & Tuesday: 08:00 a.m. – 08:00 p.m.
  • Wednesday - Friday: 08:00 a.m. – 07:00 p.m.

Phone:     +49 40 736 019 100
E-Mail:      [email protected]

Quick & easy online booking tool

  • To get 15 % OFF book direct and online.

Important to know

  • Please be informed if you booked on an external portal, please directly cancel on the corresponding portal.
  • Please consider the terms and conditions of your booking before you make a reservation.

Booking

Quick & easy online booking tool

  • The Bridge Inn Hotel offers you up-to-date prices.
  • On our homepage, you simply get the best rate at the time of your request for your travel period.

Special-rates

  • Many rates have been rebated like our 15 % discount-rate.
  • Specials rates are obligatory and guaranteed in case of late arrival.
  • The reservation requires an advanced payment of 100 % for the entire stay by credit card.
  • You will be charged for it directly at the day of booking!
  • In case of cancellation or no-show you will get 10 % of the advanced payment back.
  • It will be recharged to your credit card

Standard-rates

  • Arrival prior 6.00 p.m. / free cancellation
  • A reservation, which is guaranteed till 6.00 p.m., can be cancelled free of charge till 6.00 p.m. on arrival day.
  • After 6.00 p.m. the hotel is not responsible to hold the reservation anymore and can re-sell the room.

Arrival after 6.00 p.m. / guarantee with credit card

  • In case of late arrival (after 6.00 p.m.) we kindly ask you for your credit card details. Through this the reservation will be held and guaranteed the whole night.
  • A free cancellation will be possible till 6.00 p.m. at arrival day.
  • Afterwards we will charge 80 % cancellation fee.

Booking and cancellation rules

  • Please consider the terms and conditions of your booking before you make a reservation.
  • The terms and conditions for cancelations etc. cannot be changed at a later time.

Group reservation

For reservations with more than 10 rooms, please send us an e-mail to [email protected].

  • The event team would be would be delighted to offer you conference and meeting rooms as well.
  • Regarding the connected 4-star-business-hotel it would be possible to sleep in the Bridge Inn Hotel and to meet in the connected business hotel.

Group reservation

  • Monday – Friday        09:00 a.m. – 05:30 p.m.

Phone:     +49 40 7884 1999

E-Mail:      [email protected] & [email protected]

Cancellation & changes

Please consider the terms and conditions of your booking before you make a reservation. To cancel or make any changes, you can always use the link in the confirmation or contact us via phone. If you booked on an external portal, please directly cancel on the corresponding portal.


The reservation team would be glad to assist you from:

  • Monday & Tuesday:   08:00 a.m. – 08:00 p.m.
  • Wednesday - Friday:  08:00 a.m. – 07:00 p.m.

Phone:    +49 40 736 019 100
E-Mail:     [email protected]

 

Assumption of costs

In case of an assumption of costs it's important to note that we can only accept this based on the disclosure of a company credit card, from which we can deduct the corresponding sum. An invoice with a subsequent bank transfer is not possible.

 

Please note the ordinary business hours.

  • Monday & Tuesday: 08:00 a.m. – 08:00 p.m.
  • Wednesday - Friday: 08:00 a.m. – 07:00 p.m.

Phone:      +49 40 736 019 100
E-Mail:       [email protected]

 

 

 

Invoice

We kindly ask you to pay attention to the correct invoicing of your orders during the reservation and your arrival.

A later change can only be carried out by our accounting:

E-Mail:    [email protected]
Phone:   0049 (40) 7884 2025

Stay

Parking

The Bridge Inn Hotel has a parking garage with limited parking lots which are online bookable as well.

  • Your parking lots would be online bookable for 14 € per day and car or through the reservation department.
  • You will get your parking ticket at check-in desk.
  • Check-in would be at the connecting 4-star-business-hotel.

Please be informed the way from your room to the parking garage would be not wheelchair-accessible.

Free parking on availability

  • On our hotel grounds we have some free parking spaces and in the adjacent areas next to the Bridge Inn Hotel Hamburg.

Reception

Our reception team is standing by, 24 hours a day.

  • Recetion as well check-in would be at the connected 4-star-hotel (Billwerder Neuer Deich 14, 20539 Hamburg)

Another tip for a quick check out:

  • You want to save precious time at your departure date?
  • Therefore it would be possible to use our Quick-check-out-box.
  • You will find the box on the 4. Floor next to the breakfast-lounge in the Bridge Inn Hotel
  • Please be so kind and notify our check-in staff about your purpose for a quick-out-out.
  • In order that we would check and completed your payment terms.
  • After that, nothing else stands in the way to have a Quick-check-out.

 

Check-in

Your room will be available for you from 3 p.m. on the day of your arrival. In case you arrive earlier, you have following option:


Arrival before 3 p.m.:

  • We check on-site if we can possibly make a room available for you before 3 pm.
  • An early check-in depends on availability and when the previous guests leave the room.

By arriving after 18:00 o'clock

  • In case of late arrival (after 6.00 p.m.) we kindly ask you for your credit card details.
  • Through this the reservation will be held and guaranteed the whole night.
  • A free cancellation will be possible till 6.00 p.m. at arrival day.
  • Afterwards we will charge 80 % cancellation fee.
  • If you have already paid it would be not necessary to send us your credit card details for a guaranteed booking.

The Bridge Inn Hotel reserves the right after 6.00 p.m. to allocate reserved rooms for other purposes, when your booking is not guaranteed. Thank you for your understanding.

  • Please be informed during an exhibition a free cancellation would be possible between 7- 21 days prior arrival.
  • In case of cancellation later than this period or no-show we will charge 80 % cancellation fee.

Please carefully read the terms and conditions of your booking before you choose your rate. The terms and conditions for cancelations etc. cannot be changed at a later time.

Check-out

You can check out until 12 o´clock at noon on the day of your departure.
Another tip for a quick check out:

  • You want to save precious time at your departure date?
  • Therefore it would be possible to use our Quick-check-out-box.
  • You will find the box on the 4. Floor next to the breakfast-lounge in the Bridge Inn Hotel
  • Please be so kind and notify our check-in staff about your purpose for a quick-out-out.
  • In order that we would check and completed your payment terms.
  • After that, nothing else stands in the way to have a Quick-check-out.

Rooms

Room ameneties

The rooms are between 12-18 m² and equipped as follows:

  • All rooms of the hotel are equipped with 3 beds, a wardrobe, Safe, integrated bathroom concept with shower, flatscreen TV, telephone for internal calls, basic internet access free of charge ( bandwidth up to 256 kbit/s, VPN not guaranteed), towels, shower gel, soap

A hairdryer would be borrowable at the recetion on availability.

Standard room

  • Standard rooms are facing to the street. Some of them have a nice view over the river elbe/ Elbphilharmonie

Standard plus room

  • Standard plus rooms are facing inner courtyard.

Comfort room

  • We also offer some comfort rooms with 20sqm, which have a separate bathroom and a working area with a desk and chairs. Comfort rooms are facing inner courtyard.

Family room

  • The family room has got 2 rooms with a connecting door and it´s bookable up to 5 persons. Each room is equipped with an integrated bathroom concept with a shower.

Journey to the Bidge Inn Hotel

With public transportation from the airport to the Bridge Inn

• City train S1 (green) from airport until the station "Berliner Tor"
• Bus 154 "Berliner Tor" until "Billhorner Röhrendamm"
• journey time (stop - stop) 34 minutes
• journey time(start - destination) 44 Minuten
• walking distance: 13 Minuten

For further information please check the timetable information from www.hvv.de/en

 

With public transportation from the mainstation to the Bridge Inn

Start: Central bus station

Leave the main station at exit „Kirchenallee" and cross the street on the right side. Go to the central bus station and enter bus number 3, 120 or 124.

  • bus line 3 towards "Kraftwerk Tiefstack" until "Billhorner Mühlenweg"
  • bus line 120 towards "Geesthacht" until "Billhorner Mühlenweg"
  • bus line 124 towards "Bergedorf" until "Billhorner Mühlenweg"

Journey time

  • journey time (stop-stop) 10 minutes
  • journey time (start-destination) 16 minutes
  • walking distance: 6 minutes

For further information please see the timetable info from www.hvv.de/en.

Arrival via the Motorway

ARRIVAL VIA THE MOTORWAY A1 FROM THE DIRECTION OF HANNOVER, COLOGNE, BIELEFELD

  • Motorway A1 to the motorway junction Hamburg Süd (Hamburg South), A255 in the direction of the city centre, get on the right lane on the „Elbbrücken" and follow the first exit in the direction of „Rothenburgsort" on the „Billhorner Röhrendamm", turn right at the first traffic lights into „Billhorner Mühlenweg", then follow the street for 300m

ARRIVAL VIA MOTORWAY A1 / A24 FROM THE DIRECTION OF LÜBECK, BERLIN

  • Motorway intersection Hamburg-Ost (Hamburg East) in the direction of Hannover (A1), at the motorway junction Hamburg-Süd (Hamburg South) in the direction of the city center (A255), get into right lane on the Elbbrücken, take first exit after the Elbbrücken in the direction of „Rothenburgsort" on the „Billhorner Röhrendamm", turn right at first traffic lights into „Billhorner Mühlenweg", follow the street for 300m

ARRIVAL VIA MOTORWAY A7 / A23 – FROM THE DIRECTION OF FLENSBURG, KIEL, ITZEHOE, ELMSHORN

  • Exit "Stellingen", follow the "Kieler Straße" (B4) for approximately 5km in the direction of the "Elbbrücken", turn left into "Stresemannstraße" (B4), follow state road (B4) straight on (Budapester Str., Ludwig-Erhard-Str., Ost-West-Str.), from the Ost-West-Str. Turn right into Amsinckstr. Behind the "Deichtorhallen"(two big market halls, red-brick buildings), follow Amsinckstr. (B4) in the direction of the "Elbbrücken", turn right shortly before the "Elbbrücken" in the direction of "Rothenburgsort", pass under the bridge, turn right at the first traffic light into "Billhorner Mühlenweg", follow street for 300m